Terms of Service
Welcome to The Mindloom. These terms govern your use of our mental wellness platform. By using our services, you agree to these terms and our commitment to supporting your mental health journey.
Last Updated
These Terms of Service were last updated on June 1, 2025 and are effective immediately for all users of The Mindloom platform.
Acceptance of Terms
By accessing or using The Mindloom platform, mobile application, or any of our services, you agree to be bound by these Terms of Service and our Privacy Policy.
What This Means
- You must be at least 18 years old to use our services
- You agree to use our platform responsibly and lawfully
- If you don't agree with these terms, please don't use our services
Changes to the Terms
We may update these terms from time to time to reflect changes in our services, legal requirements, or business practices.
Notice: We'll notify you at least 30 days before significant changes take effect via email and in-app notifications.
Your Choice: Continued use after changes means you accept the updated terms. You can always delete your account if you disagree.
Use of The Mindloom
Our Services Include
- AI Therapy Companion for 24/7 emotional support and guidance
- Mood journaling tools with guided prompts and emotional tracking
- Micro interventions for stress relief and mindfulness
- Stress and mood tracking with analytics and insights
- Educational content and resources for mental wellness
Permitted Use
You may use our services for personal, non-commercial purposes to support your mental health and wellness journey. Our platform is designed to complement, not replace, professional mental health care.
Account and Eligibility
Eligibility Requirements
- You must be at least 18 years old
- You must provide accurate and complete information
- You must have the legal capacity to enter into this agreement
- You must not be prohibited from using our services under applicable law
Account Security
Your Responsibility: Keep your login credentials secure and don't share your account with others.
Account Activity: You're responsible for all activities that occur under your account.
Unauthorized Access: Notify us immediately if you suspect unauthorized access to your account.
Important AI Therapy Disclaimer
Not a Replacement for Professional Care
- Our AI companion is not a licensed therapist or mental health professional
- The Mindloom does not provide clinical diagnosis or treatment
- Our services are not a substitute for professional mental health care
- Always consult qualified professionals for serious mental health concerns
Emergency Situations
If you're experiencing a mental health emergency or having thoughts of self-harm:
- Call 911 (US) or your local emergency services immediately
- Contact the 988 Suicide & Crisis Lifeline: 988 or 1-800-273-8255
- Go to your nearest emergency room
What Our AI Can and Cannot Do
What We Can Do
- Provide emotional support and active listening
- Offer evidence-based coping strategies
- Help you reflect on your thoughts and feelings
- Guide you through mindfulness exercises
What We Cannot Do
- Diagnose mental health conditions
- Prescribe medications
- Provide crisis intervention
- Replace professional therapy
User Conduct
Acceptable Use
We want The Mindloom to be a safe, supportive space for everyone. Please use our platform responsibly:
- Be honest and authentic in your interactions
- Respect the privacy and confidentiality of the platform
- Use our services for their intended mental wellness purposes
- Follow all applicable laws and regulations
Prohibited Activities
The following activities are not allowed on our platform:
- Attempting to hack, disrupt, or damage our systems
- Sharing false, misleading, or harmful information
- Using our services for commercial purposes without permission
- Attempting to reverse engineer or copy our AI technology
- Violating any applicable laws or regulations
Content and Ownership
Your Content
- You own all content you create (journal entries, mood data, etc.)
- Your personal data remains private and is not used to train external AI systems
- You can export or delete your content at any time
- We only use your content to provide and improve our services to you
Our Content
- The Mindloom platform, AI technology, and educational content are our property
- Our content is protected by copyright, trademark, and other intellectual property laws
- You may not copy, distribute, or create derivative works without permission
License to Use
We grant you a limited, non-exclusive, non-transferable license to use The Mindloom for your personal mental wellness needs, subject to these terms.
What You Can Do
- Access and use our platform for personal mental wellness
- Create and manage your personal wellness content
- Download and use our mobile applications
What You Cannot Do
- Sell, rent, or sublicense access to our platform
- Modify, reverse engineer, or create derivative works
- Remove or alter any copyright or proprietary notices
Privacy and Data Use
Your privacy is fundamental to our mission. Our data practices are governed by our Privacy Policy, which is incorporated into these terms by reference.
Key Privacy Commitments
- We never sell your personal data to third parties
- Your therapy sessions and journal entries remain private
- We use encryption and security best practices
- You control your data and can delete it at any time
Authentication: We use Clerk for secure user authentication, and Supabase for encrypted data storage. Both services maintain high security standards and comply with privacy regulations.
Third-Party Services
Our platform integrates with trusted third-party services to provide you with the best possible experience while maintaining security and privacy.
Authentication (Clerk)
Secure user authentication and account management services
Data Storage (Supabase)
Encrypted database services for your personal wellness data
AI Services (OpenAI)
AI language models that power our therapy companion (your conversations are not used for training)
Important: These third-party services have their own terms and privacy policies. We carefully select partners who meet our high standards for security and privacy, but we're not responsible for their practices.
Limitation of Liability
Service Disclaimer
The Mindloom is provided "as is" without warranties of any kind. We strive to provide reliable, helpful services, but we cannot guarantee that our platform will always be available, error-free, or meet all your needs.
No Medical Liability: We are not liable for any medical decisions or outcomes based on your use of our platform.
Technical Issues: We're not responsible for damages caused by technical problems, service interruptions, or data loss.
Third-Party Actions: We're not liable for the actions of third-party service providers or external websites.
Limitation Amount: In any case, our total liability to you will not exceed the amount you paid for our services in the 12 months preceding the claim.
Termination
Your Right to Terminate
- You can delete your account at any time through your account settings
- You can stop using our services without notice
- Upon termination, we'll delete your personal data as outlined in our Privacy Policy
Our Right to Terminate
We may suspend or terminate your account if you:
- Violate these terms or our policies
- Engage in harmful or illegal activities
- Attempt to damage or disrupt our services
Data After Termination
When your account is terminated, we'll retain your data for 30 days in case you want to reactivate. After that, we'll permanently delete your personal information in accordance with our Privacy Policy.
Governing Law
These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict of law principles.
Jurisdiction: Any disputes will be resolved in the courts of San Francisco County, California.
Dispute Resolution: We encourage resolving disputes through direct communication before pursuing legal action.
Severability: If any part of these terms is found invalid, the rest remains in effect.
Contact Information
If you have questions about these Terms of Service or need support with our platform, we're here to help:
Email Support
Legal Questions: themindloomapp@gmail.com
General Support: themindloomapp@gmail.com
We typically respond within 24-48 hours
Business Address
The Mindloom, Inc.
Bengaluru
Karnataka, 560103
India
Questions About These Terms?
Our legal team is here to help clarify any questions you may have about our Terms of Service.