Privacy Policy
Your privacy is our priority. This document explains how we handle your data securely and ethically at The Mindloom, ensuring your mental health journey remains private and protected.
Effective Date
This Privacy Policy is effective as of June 1, 2025 and applies to all users of The Mindloom platform and services.
Information We Collect
Account Information
- Email address and display name
- Profile preferences and settings
- Authentication data (securely managed by Clerk)
Wellness Data
- Journal entries and mood tracking data
- AI therapy session conversations
- Stress levels and emotional patterns
- Micro intervention usage and preferences
- Progress tracking and goal setting data
Technical Information
- Device type, browser, and operating system
- App usage patterns and feature interactions
- Error logs and performance data (anonymized)
How We Use Your Data
What We Do
- Provide personalized mental health support and recommendations
- Improve AI therapy responses based on your conversation context
- Generate insights about your emotional patterns and progress
- Ensure platform security and prevent misuse
- Send you important updates about your account or our services
What We Never Do
- Sell your personal data to third parties
- Use your therapy sessions to train external AI models
- Share your journal entries with anyone without your consent
- Use your data for advertising or marketing to other companies
- Access your data for purposes unrelated to your mental health journey
Data Storage & Security
Encryption
All data is encrypted in transit and at rest using industry-standard AES-256 encryption protocols.
Infrastructure
Data is stored on secure, HIPAA-compliant servers with regular security audits and monitoring.
Access Control
Strict access controls ensure only authorized personnel can access systems, never your personal data.
Data Minimization
We collect only the data necessary to provide our services and delete it when no longer needed.
Sharing of Data
Our Commitment: We Do Not Sell Your Data
The Mindloom will never sell, rent, or trade your personal information to third parties for commercial purposes. Your mental health data is sacred and remains private.
Limited Sharing Scenarios
We may share limited, non-personal data only in these specific circumstances:
- Service Providers: Trusted partners who help us operate the platform (e.g., cloud hosting, authentication) under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, or to protect user safety in emergency situations.
- Aggregated Analytics: Anonymous, aggregated usage statistics that cannot identify individual users.
Your Rights
Access Your Data
Request a copy of all personal data we have about you
Correct Information
Update or correct any inaccurate personal information
Delete Your Data
Request deletion of your account and all associated data
Data Portability
Export your data in a machine-readable format
Restrict Processing
Limit how we process your personal information
Withdraw Consent
Revoke permission for data processing at any time
How to Exercise Your Rights: Contact us at themindloomapp@gmail.com with your request. We'll respond within 30 days and verify your identity before processing any requests.
Children's Privacy
The Mindloom is designed for users aged 18 and older. We do not knowingly collect personal information from children under 18 years of age.
If You're Under 18
Please do not use our services or provide any personal information. If we discover that we have collected information from someone under 18, we will delete it immediately.
For Parents and Guardians
If you believe your child has provided us with personal information, please contact us immediately at themindloomapp@gmail.com so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Notification: We'll notify you of significant changes via email and through the app at least 30 days before they take effect.
Effective Date: The updated policy will include a new effective date at the top of this page.
Your Choice: Continued use of our services after changes take effect means you accept the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Email Support
Legal Questions: themindloomapp@gmail.com
General Support: themindloomapp@gmail.com
We typically respond within 24-48 hours
Business Address
The Mindloom, Inc.
Bengaluru
Karnataka, 560103
India
Data Protection Officer: For EU residents, you can also contact our Data Protection Officer at themindloomapp@gmail.com for any GDPR-related inquiries.
Questions About Your Privacy?
We're here to help. Reach out to our privacy team with any concerns or questions.